Our Services

Bilingual Call Centre Outsourcing

Bilingual Call Centre Outsourcing

There is no doubt that call centres are one of the most significant customer support channels. A high quality multilingual call centre service will build trust between customers in different countries and your company. We have a skillful and well-trained customer service team based in China to handle a wide range of customers. We also have a dedicated CRM to monitor and analyse the performance. Customised solutions are available based on your needs.

Bilingual Live Chat Support Outsourcing

In recent years, Live Chat is increasingly used for customer support. More and more customers prefer to approach customer service via non-voice channels. Our team has years of experience in serving customers by live chat which makes us confident in ensuring fast response and efficient communication. Outsource your bilingual (Mandarin & English) live chat support to cover the non-voice channel, increase the conversion and improve customer experience.

Bilingual Email Support Outsourcing

Email is the most commonly used method when it comes to customer service related issues. In general, responding to emails will occupy most of the working hours for the customer service team. Outsourcing the bilingual email support to us will greatly reduce your time on day to day activities and focus on other value-adding tasks or projects.

Bilingual Pre-sales Support Outsourcing

A good pre-sales support will improve sales conversion. By solving customer’s pre-sales queries promptly, they will be able to better understand the products and/or services your company offers and eventually convert to purchase. We continuously improve our team in communication skills and make sure that we always provide the high quality bilingual pre-sales support to our clients.

Bilingual E-commerce Support

With the development of E-commerce, customers are gradually accustomed to shopping online. Outsourcing the E-commerce customer support is a great solution for those who sell their products on e-commerce platforms. Our team is professional in handling the requests and helping you grow your business.

Bilingual Social Media Customer Service

Social Media is becoming more important in marketing all products and services. Customers also tend to use the social media platforms to ask questions, request quotations, and even make a complaint. We provide social media customer service support, giving customers quick responses and help in building a positive brand image.

Back Office Services

There are a lot of low value, mundane day to day activities such as data entry, data management, administrative work, etc. We are here to help you save time and human resources in handling these matters. Let us know your requirements and we will have tailored solutions just for you. These include :

  • Accounting duties (Sales Invoicing, Purchase bills, Reconciliation of expenses/claims, Inventory tabulation etc.)
  • Administration duties (Sales order data entry, Report tabulation, etc.)
  • Human Resource duties (Shift rostering, Overtime calculation, Payroll calculation etc.)
  • Operational duties (Pre-allocation & dispatching orders to chauffeurs/drivers/contractors, monitoring last minute orders, etc.)

Support from as low as 1 seat. Contact us to get a tailored solution.